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How to fix Resova sync issues

Resova won't sync to Morty? This often works.

Andy Bauch avatar
Written by Andy Bauch
Updated over 2 weeks ago

Sometimes Resova's integration with Morty doesn't work right away. Here are some known fixes.

Table of contents

1. Deactivate and reactivate the Morty integration

  1. Head to Integrations > Morty.

  2. Uncheck Push Resova data to Morty App.

  3. Deactivate the integration.

  4. Reactivate the integration and hit Save again.

  5. Be sure Push Resova data to Morty App is enabled.

2. Trial period

During trial periods for Resova the API does not yet fuction. After your trial expires the API will begin to work.

3. Refresh your Resova API key

Particularly with multi-location Resova instances, after the Resova team clones an instance sometimes the API key of the new instance doesn't work. Here's a simple fix.

  1. Head to Settings > API Key and then click Refresh.

    1. Resova may ask you to re-authenticate.

  2. Your API Key will be updated.

🚨 Quick warning: In case you have any other Resova integrations relying on this API key, you will need to share your new key with them once done.

Still having issues? Please reach out to us so we can help get things setup! 😃 🙏

Contact Morty team
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